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We employ our own team of specialist, thoroughly-trained Resident Liaison Offers who communicate with residents and act as the sensitive interface between members of the community and the construction teams, ensuring mutual understanding and respect for each party's needs and interests.

Recognising that residents should play an instrumental role in any project, we welcome information, local knowledge, support and feedback from residents throughout the preparation and development stages. Our Resident Liaison Officers offer residents a wide range of support services before, during and after the works, including information-sharing home visits, freephone contact numbers, information booklets that are detailed but easy to use, and help with packing personal belongings and furniture removal for those who require it. We always ensure that all information provided is clear and well-presented in a variety of formats.

At our site offices, our Resident Liaison Officers operate an open door approach and encourage residents to provide feedback, both positive and negative, and to indicate their levels of satisfaction in respect of site staff and subcontractors. Working with residents and the construction team, we aim to ensure that all works are completed with as little disruption to the residents as possible.