Background

Oxleas NHS Trust operates 150 health-related premises in and around the London Borough of Bexley. These include acute hospitals, EMI residential facilities, surgeries, clinics and administrative centres. Ryhurst Ltd is a PFI facilitator operating a further 30 premises, some independently and some in association with the Trust, again centred in and around the Bexley area.

RML provides hard facilities management services to both client groups from a dedicated, fully serviced base in Erith, Kent. Strong emphasis is placed on a proactive approach towards maintaining customer/occupier satisfaction and availability standards.

The project agreements are signed on a basis of 30-year contract periods.

The RML role

RML was conceived in 1997 through the PFI agreement that saw the transfer of Oxleas' own direct delivery maintenance and repair service covering the building fabric, all services and the environs into RML's portfolio.