Based out of our contact centre in Dartford, our Contact Centre Advisor opportunities provide excellent career progression for individuals who love to use their head to solve problems and have a passion for great customer service. You never know exactly what you’ll hear when you answer the phone in our contact centre, which means your role is sure to provide endless variety.
As one of our Contact Centre Advisors, you will be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults, and to raise repairs appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process.
Walk around our office and you’ll see and feel a real team spirit. People are friendly and supportive - to each other, as well as to customers. To help you succeed, we’ll give you a full initial training programme, followed by ongoing coaching and training which will empower you to take ownership of incoming calls and be able to create a unique customer experience.
If you thrive on having great conversations, enjoy interacting with people, and are looking for a rewarding career where no two days are the same, then a Contact Centre Advisor role could be for you.
I’m Hannah Clark and I’m a Customer Service Officer. We take calls from paramedics, doctors, nurses, anywhere in the healthcare industry. In the last month I have taken 760 phone calls and 519 emails to help repair and maintain our clients’ facilities.
Customer Service Officer